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Common questions

Is the panic button really free?

Yes. The craving tool, screening, and care navigation stay free, always. A paywalled panic button is unethical — ebbwave Plus is for the reinforcement engine, never the SOS.

Does a slip reset my progress?

No. A slip is data, not a reset. Logging a lapse never zeroes your points or your history — it keeps one hard moment from becoming a collapse.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open Settings → your name → Subscriptions on your iPhone (or the App Store app) to change or cancel anytime. The Annual plan starts with a 7-day free trial — cancel during the trial and you won't be charged. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my account and data?

In the app: Settings → Delete account. It removes your account and all server data immediately — no email, no waiting period. Details: Privacy Policy → Deleting your data.

Is the self-check a diagnosis?

No. It's an educational self-assessment based on established clinical screening concepts (such as the WHO's AUDIT-C and the Fagerström Test). It is not a diagnosis, not medical advice, and not a substitute for professional care. If your answers suggest you'd be better served by medical support, ebbwave points you there.

Your data & your rights

By default ebbwave runs entirely on your device — nothing leaves your phone without your explicit opt-in. You can access, correct, export, or delete your data at any time; write to privacy@ebbwave.com and we'll respond within the legal deadlines (45 days under the Washington My Health My Data Act, one month under the GDPR). Full details in the Privacy Policy.

If you're in crisis

ebbwave is a self-help tool, not medical care, and it's rated 18+. If you're in immediate danger, call your local emergency number (112 in Europe, 911 in the US). For someone to talk to right now, findahelpline.com lists free, confidential crisis lines for your country — in the US, call or text 988. And a medical note: stopping alcohol (or benzodiazepines) abruptly after heavy, prolonged use can be dangerous — talk to a clinician first. More in the Health & Medical Disclaimer.